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The course is made up
of an introductory component
and six modules. The introductory
component (Getting Started)
gives you the opportunity
to introduce yourself
to your colleagues from
all over Southern Africa
who will be participating
in the course. It also
introduces you to the
way in which the course
works.
Each of the six modules
deals with a different
aspect of running a Technical
Service Centre.
The modules are:
Module 1: Acquiring the
PCs
Module 2: Locating premises
and establishing your
centre
Module 3: Distributing
the PCs
Module 4: Refurbishing
and maintaining a PC
Module 5: Disposal at
end-of-life
Module 6: The business
plan
Getting
Started
Introduction
Activity 1 - Introducing
yourself
Module
1
Acquiring the PCs:Introduction
Activity 2 - Compose a
letter to a donor agency
that has offered your
organization 500 PCs
Module
2
Locating premises and
establishing your centre:Introduction
Activity 3.1 - Identify
key stakeholders in your
country
Activity 3.2 - Write a
letter introducing yourself
and your organization
Activity 3.3 - Give 2
options for a physical
site where you could locate
your centre
Module
3
Distributing the PCs:Introduction
Activity 4.1 - Prepare
an application form for
potential customers
Activity 4.2 – Prepare
a document listing the
terms and conditions of
the service your technical
service centre will be
offering customers, and
what you can expect from
them in return
Module
4
Refurbishing and maintaining
a PC:
There is no activity for
this module. Activities
relating to this module
will be covered during
the 5 day workshop in
Johannesburg
Module
5
Disposal at end-of-life:
There is no activity for
this module. The content
in this module is integrated
into activities in previous
modules
Module
6
The business plan:Introduction
Activity 5 - Create a
business plan for your
technical service centre
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