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Course Purpose
The purpose of the Managing
a Technical Service Centre
Course is
to enable the learner
to set up and maintain
a fully functional technical
service centre. From the
knowledge and skills gained
from this course he/she
will be able to devise
an effective strategy
for setting up and running
a refurbishing centre
and resourcing schools
with total solution technologies
to enable learning and
teaching. He/she will
be able to identify a
range of potential sources
of second-hand computers
for refurbishing, and
suitable homes for these
computers after refurbishing.
General Outcomes
By the end of the Managing
a Technical Service Centre
Course,
the learner will be able
to:
Establish an effective
technical service centre
to act as a point of distribution,
maintenance, PC refurbishment
and support for resourcing
schools and other institutions
with appropriate educational
technologies in the form
of refurbished computers
This will be reflected
in their ability to:
- Identify and source
channels for good quality
second-hand computers
- Assess the logistics
involved in acquiring
PCs
- Identify key stakeholders
when establishing a
Technical Service Centre
- Assess locations
for suitability for
a Technical Service
Centre
- Design documents for
customers underlining
the principles of a
Technical Service Centre
- Demonstrate an understanding
of the process of refurbishment
- Assess what needs
to be done in order
to dispose of end-of-life
PCs in an environmentally
friendly way
- Design a business
plan for a Technical
Service Centre
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