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The curriculum design
has been based on a set
of learning outcomes,
which we hope every participant
will achieve by the time
they have completed the
course.
Click
here for a full list
of the learning outcomes.
The assumption will not
be that the content will
teach. The role of the
materials is to structure
activities that are opportunities
for:
- Reflection;
- Experiences;
- Generation and sharing
of ideas;
- Sharing of problems
and their possible solutions;
and
- Sharing of resources.
These activities will
be supported by content
where necessary.
We began by asking ourselves:
What competencies does
the manager of a technical
service centre require?
Or, to put it in another
way, what does a competent
technical service
centre manager need to
be able to do?
Next we designed a set
of learning activities,
which we hope will help
you acquire the knowledge
and skills required
by a refurbished computer
centre co-ordinator. Most
importantly, the activities
should give you the opportunity
to apply this
knowledge and skills in
situations that are as
close as possible to the
situations you will face
in your work.
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