|
Activity
4
(For this activity, we
are going to assume that
the computers have been
refurbished and are ready
to be installed in the
schools and other institutions.
The refurbishment section
of the course will be
covered during the 5 day
hands-on training workshop)
Prepare:
- an application form
and
- a document detailing
the terms and conditions
of your service
You must:
- Produce an application
form for potential customers
• covering all
important information
and requirements that
you need from your customers
including customer demographics
(name of centre, address
etc), physical location
requirements (room security
and safety etc), staffing
and training needs
- Produce an agreement
detailing the terms
and conditions of your
service
• introducing
the concept of refurbished
computers
• introducing
the concept of technical
service centres (these
can be tailored from
Activity 3 where you
introduced these concepts
to stakeholders)
• describe the
services provided by
the refurbished computer
centre
• outline the
responsibility of the
user ie. Guidelines
as to what is expected
from the customer (including
environmentally friendly
ways of disposing of
IT equipment at end-of-life
– refer to module
5 for this information)
To assist you with your
response, we have prepared
templates for both parts
of this activity.
Activity
4
Part 1 |
Activity
4
Part 2 |
 |
|
Save your responses to
both parts of the activity
on your computer and attach
them to your e-mail to
your group of peers. Click
here to send an e-mail
to the group with
your response to this
activity. Add any comments
in the mail that you think
are necessary to explain
further the submission
you have prepared. When
you have completed your
mail, send it to the group.
When you look through
the responses of your
peers to this activity,
you might like to consider
the following questions:
How similar are other
people's submissions to
your own? Where there
are differences, why do
you think this is the
case? What do you think
is missing from other
people's submissions?
Your online mentor will
also ask you further questions
based on the inputs from
the group. At any point,
you can share any of your
observations with the
rest of the group, either
by pressing the Reply
button on the e-mail or
by clicking on
this link (Share further
comments on activity four
with the group).
|
