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Outcomes |
Assessment Criteria
I know the learner has achieved the
outcome because:
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| Identify and source channels
for good quality second-hand computers
- A letter to a donor agency that has
offered your organization 500 PCs
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Identified assessment
tasks and activities submitted by the
learner reflect:
- A clear understanding of how to communicate
with potential donors and secure donations
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| Assess the logistics involved
in acquiring PCs |
Identified tasks and activities reflect
a consideration of the transportation and
logistics involved in acquiring PCs |
| Identify key
stakeholders when establishing a Technical
Service Centre
- A list of key stakeholders
- A letter to key stakeholders
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Identified assessment tasks and activities
submitted reflect:
- A comprehensive list of stakeholders
- Clear articulation of the concept
of Technical Service Centres and the
services it offers
- A sound vision for the Technical
Service Centre
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| Assess locations
for suitability for a Technical Service
Centre
- 2 options for a physical location
for a Technical Service Centre
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Identified tasks and activities
reflect the ability to analyse the suitability
of possible locations and recognize the
strengths and weaknesses of various sites
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| Design documents for customers
underlining the principles of a Technical
Service Centre
- An application form for customers
- A document stating the terms and
conditions of your service
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Identified tasks and activities
include:
- A comprehensive list of the what is
required from potential customers
- A sound set of terms and conditions
of the services offered by a Technical
Service Centre
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Demonstrate an understanding
of the process of refurbishment
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Identified tasks and activities reflect
an awareness of the processes involved in
the refurbishment of PCs and the advantages,
disadvantages, and suitability of the various
software options for the organisation |
| Assess what needs to be done in
order to dispose of end-of-life PCs in an
environmentally friendly way |
Identified tasks and activities reflect
a consideration of the ways in which the
equipment can be disposed of in an environmentally
friendly way |
| Design and create
a business plan for a Technical Service
Centre
- A business plan for the Technical
Service Centre
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The business plan includes:-
- Objectives of the Technical Service
Centre
- Strategies for achieving the objectives
- How progress will be assessed on
an on-going basis
- Description of the financial, marketing
and operational activities that will
take place to ensure success
- Timeframes for implementation
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